1. How to place an order?

Among the products presented by local stores, select the appropriate one and click "Order". Then enter the delivery address, recipient's number and name, and add text to the card if you want to send it along with the bouquet. If you need to deliver several products to different addresses, place a separate order for each address.

2. What is the status of my order?

The current status is always displayed in the Account section on the Orders page. You will receive information about the new order status: - in push notifications from our website. You can also find out about the status of your order directly from the store you ordered from through OYGUL. Immediately after placing an order, a direct chat with the store opens for you. If you encounter any problems, you can always write to OYGUL Support.

3. How can I pay for the order?

You can pay for the order with any Uzcard or Humo debit card or using Click. We do not store or process bank card data: OYGUL accepts payments using the reliable Click payment system.

4. Unable to pay by card. What to do?

If the payment does not go through, try using another card. If there is money on the card, the data is entered correctly, and the payment still does not go through, please write to OYGUL Support.

5. How much does delivery cost?

The cost of delivery depends on the distance of the store from the destination. Enter the exact delivery address when placing an order — then the delivery cost will immediately be displayed at checkout.

6. When can they deliver?

The nearest delivery time for each specific product is displayed on its page. If you need urgent delivery, look for products with the "Express Delivery" tag.

7. Can it be delivered at a specific time?

By default, you can specify an approximate delivery time on the website. Delivery at a specific time is not available, but you can always specify your wishes in the additional information for the order, and the store staff will do their best to deliver it at the desired time.

8. How to contact the executing store?

On the OYGUL website and application in the "Chat" section, you will find a chat with the store for your order. The store chat is also available in the "Orders" section of the Account page.

9. What if I don't like the product?

OYGUL guarantees the quality of the product you ordered. The rule applies to all products: before delivery, all executing stores must send the buyer a photo of their assembled order. If you have any questions about the product, contact the store as soon as possible and express your wishes. If the store cannot resolve issues with your order in chat, you may choose not to accept its photo.

10. When will my money be refunded if I cancel my order?

If you cancel your order, the full cost of the order will be available on your card within 1-3 business days.

11. How can I contact you?

The fastest way to get an answer to any question is to go to the Account page and write to Support. They will help you within a few minutes. You can also call us at +998909874819 or contact us on Telegram at @oygul_support.

12. How does an order cancellation work?

An order can be cancelled in 3 cases: 1. The store refuses to accept the order: If the store cannot accept the order, it cancels it. In this scenario, you will see a message about the order cancellation and the reason for the cancellation specified by the store. 2. You refused the assembled bouquet: After the order is assembled, the bouquet is sent to you for Confirmation. If you do not like the bouquet, you can refuse it and cancel the order. To do this, click "Reject" and confirm your decision in the pop-up window. 3. Order cancellation by the Customer Support Service. At any stage of the Order, the order can be canceled by our Customer Support Service. This function is used by our employees in force majeure situations. In these cases, the OYGUL Call Center contacts you before canceling the order to explain the reason for the cancellation. In all the above cases, the order is transferred to the "Cancelled" status, the transaction is canceled, the money is returned to your account within 24 hours from the moment of order cancellation. If you need help with order cancellation, you can write to our Support, call +998909874819 or write to telegram by nickname @oygul_support